Return Policy


Final Sale

All sale items and personalized items are FINAL SALE.


We do not accept exchanges at this time.


Wrong Item Sent

We apologize for the mistake. If you were sent the wrong item please email us at and include your full name, order number, and message.


Returns are handled on a case-by-case basis. Not all orders are eligible for a return. Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you via store credit.

Please note: All returns and refunds are reviewed and handled on a case-by-case basis, whereas Arceliashop is found at fault for the return and/or refund. 

Original shipping charges are non-refundable.

Start your return by:

  1. Choose a return for store credit or for a refund.
  2. Write product information of returning item(s) and reason.
  3. Purchase postage at any desired post office.
  4. Email us at for the Return Address

Store Credit

Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.


Please feel free to Email us for any other questions you may have!